Colleyville has also responded concerning Frontier;
In the time since Frontier has taken over Verizon, there have been approximately four instances when City of Colleyville staff have interacted with Frontier because our citizens needed assistance. In each case, we were able to work on the citizen’s behalf to get an issue addressed and directly connect them with someone that could take action. One situation involved cables that had been hanging, another involving a junction box, and another involved interrupted internet service for a customer. If any citizen is experiencing issues, we are at the ready to assist them and work with Frontier on their behalf. Please contact the City Manager’s Office at 817-503-1112 if you need assistance in working with Frontier.
After reading your article date 6/20/16 on the city of Southlake address the crummy service from Frontier Communications, I wondered if you were aware if the City of Keller is doing anything for it’s residents? I see so many residents posting comments on Keller Next Door on the same issues about Frontier Communications. I have not heard anything about Keller City Counsel Members contacting Frontier Communications to resolve our issues/problems.
k. knoeck
Response:
Thanks for getting in touch. Feel free to pass to your reader that the City of Keller has done the same with regards to the Frontier acquisition of Verizon. Our Director of Administrative Services has met and conversed with their top folks multiple times and has advocated on behalf of many individual citizens’ issues, whether they related to service concerns or billing. In fact, she and our city manager are meeting with Frontier’s general manager next week to continue that conversation. If your reader has an issue that is not being resolved to their satisfaction with Frontier, they’re welcome to reach out to Sakura Moten-Dedrick at 817-743-4000.
1 Comments
Claudia Bevill
We have had Verizon fios service from day one and never had a problem. We bundle our service with a landline, internet and cable television. For over a month we were without one or the other of these services, never knowing when we went to access our service, if we would be able to use it. It took the service department over a week to get a man out to repair our internet service and he stayed from 9am until 4pm and when he left, the phone was out. Out of frustration we switched to Time Warner Cable. I strongly urge our City officials and our Council to consider a new franchise agreement with another company. Frontier does not deserve to operate in Colleyville. Their service is pathetic. The technician who came out told us Frontier bought Verizon, but did not buy their software and that is why there have been so many problems…not sure if that is true or not but wouldn’t doubt it. I don’t see how Frontier can stay afloat with the terrible service they provide! Time to find us a new provider!