Colleyville has also responded concerning Frontier;
In the time since Frontier has taken over Verizon, there have been approximately four instances when City of Colleyville staff have interacted with Frontier because our citizens needed assistance. In each case, we were able to work on the citizen’s behalf to get an issue addressed and directly connect them with someone that could take action. One situation involved cables that had been hanging, another involving a junction box, and another involved interrupted internet service for a customer. If any citizen is experiencing issues, we are at the ready to assist them and work with Frontier on their behalf. Please contact the City Manager’s Office at 817-503-1112 if you need assistance in working with Frontier.
After reading your article date 6/20/16 on the city of Southlake address the crummy service from Frontier Communications, I wondered if you were aware if the City of Keller is doing anything for it’s residents? I see so many residents posting comments on Keller Next Door on the same issues about Frontier Communications. I have not heard anything about Keller City Counsel Members contacting Frontier Communications to resolve our issues/problems.
Thanks for getting in touch. Feel free to pass to your reader that the City of Keller has done the same with regards to the Frontier acquisition of Verizon. Our Director of Administrative Services has met and conversed with their top folks multiple times and has advocated on behalf of many individual citizens’ issues, whether they related to service concerns or billing. In fact, she and our city manager are meeting with Frontier’s general manager next week to continue that conversation. If your reader has an issue that is not being resolved to their satisfaction with Frontier, they’re welcome to reach out to Sakura Moten-Dedrick at 817-743-4000.